If you've tried adding the SN to your connect account GUI and it does gives you an error, the SN is most likely attached to another redirector instance and will need to be cleaned up there. If it worked, either DHCP/DNS is most likely redirecting it to your on-prem box before it makes it's way to the cloud redirector service.
the serial number belong to another vhm in redirector removal
If the device forms a CAPWAP connection with the Aerohive redirection server and its serial number has been entered in an ACL, the redirection server automatically redirects the CAPWAP connection to the corresponding HiveManager Classic Online VHM (virtual HiveManager Classic). The redirection server does this by sending the device the HiveManager Classic domain name or IP address as its new CAPWAP server and the name of the appropriate VHM. If the device is currently using HTTP, the redirection server includes the configuration needed for the device to continue using it. Similarly, if the device is configured to access the public network through an HTTP proxy server, the redirection server saves the relevant settings on the device so it will continue using the HTTP proxy server when connecting to HiveManager Classic.
3.1In HiveManager Classic Online, click Configuration > Show Nav > Advanced Configuration > Device Auto Provisioning > SN Management > Scan SN, type the 14-digit serial number for the device, and then click Save. After that, click Cancel to close the Imported device Serial Numbers dialog box.
Serial Attached SCSI (SAS) is another bus standard which uses the SCSI command set. As opposed to SCSI physical devices, serial cables are used instead of parallel cables. This simplifies physical device connections. In some ways, therefore, SAS is to SCSI what SATA is to IDE: it enables more reliable and faster connections.
2ff7e9595c
Comments